All client bookings are subject to the following terms and conditions:
| BOOKING | |
| 1) | The prices quoted by Mind Over Mountains (MOM) are for tuition only. You must arrange and pay for all other costs connected with a private coaching week, course or lesson. For example, equipment hire, lift pass, accommodation, travel costs, and insurance. |
| 2) | Bookings require a 10% deposit with the balance fully payable 42 days prior to commencement of a private coaching week, course, or lesson. |
| 3) | Where a booking is made within 42 days of the commencement of a private coaching week, course or lesson, the full fee will be payable upon booking. |
| 4) | We regret that unconfirmed bookings can only be held for a period of 3 days. |
| 5) | Bookings will be confirmed by email from MOM once we have received your deposit. This forms a contract with Mind Over Mountains. |
| PAYMENT | |
| 6) | Clients must pay the appropriate fee in full before commencement of a private coaching week, course or lesson. |
| 7) | Payment can be made by bank transfer in £ Sterling, and cash in £ or € |
| CANCELLATION | |
| 8) | In the event of cancellation by a client, MOM must receive confirmation of cancellation by email. The following refund arrangements will apply: If the booking is cancelled more than 42 days prior to commencement of a private coaching week, course or lesson a full refund of fees paid to MOM for tuition will be made. 29 - 42 days 80% refund of fees paid to MOM for tuition will be made. 15 - 28 days 40% refund of fees paid to MOM for tuition will be made. 8 - 14 days 20% refund of fees paid to MOM for tuition will be made. 0 - 7 days There will be no refund available. |
| 9) | In the event that a client is unable to attend a coaching session or lesson due to injury, illness etc. no refund will be available for the unused lesson(s) or day(s). |
| 10) | In all cases where a full refund is not possible, we will provide proof of cancellation or non attendance for your insurance company. |
| 11) | In the unlikely event that MOM has to cancel a private coaching week, course or lesson due to illness, injury or other circumstances, a full refund of the fees paid to MOM for tuition will be made. |
| INSURANCE | |
| 12) | MOM Coaches have their own Professional Indemnity and Public Liability Insurance. However, it is the client’s own responsibility to make sure that they have appropriate insurance to cover for personal injury, accident, rescue from the slopes, losses, third party liability, lesson cancellation, and piste closure due to external factors such as adverse weather conditions etc. MOM strongly recommend that clients arrange a comprehensive winter sports insurance policy which extends cover to include off piste skiing. |
| WEATHER & SNOW CONDITIONS | |
| 13) | MOM cannot be held responsible for conditions outside of our control such as adverse weather conditions, and the closure of pistes or lifts due to lack of snow, avalanche danger, high winds and mechanical failure etc. No refund will be given for lessons which are cancelled because MOM is unable to provide tuition due to these external factors. However, we will be happy to provide a letter for your insurance company in these instances. |
| SAFETY | |
| 14) | For reasons of safety it is a condition of booking that clients respect the professional judgement of the coach at all times. |
| 15) | Clients should ensure that they are in a fit and safe condition to participate in physical activity in a mountain environment. |
| 16) | Helmets are compulsory for children up to the age of 16 years. |
| 17) | For dedicated off piste sessions avalanche safety equipment is compulsory. |
MOM uses email as a means of correspondence and invoicing, as this helps us to be more efficient and saves problems with postage delays etc. We do recommend that you print out your MOM booking confirmation, invoice, and our terms and conditions for your information and records. Our registered address is: Mind Over Mountains Limited, 4 Daneshill Close, Redhill, Surrey RH1 2DJ |
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